North American businesses spend billions of dollars every year on D&I initiatives, yet many fail to move the needle. Something is missing, and it could be a lack of empathy. - By Daniel Perez

Billions of dollars are spent on diversity and inclusion (D&I) initiatives and programs. It would be reasonable to expect progress when so much money is spent on diversity education, training, recruiting diverse employees and suppliers, outreaching to communities, and developing a variety of new D&I initiatives to move the needle.